The question for public sector organizations is no longer “Should we?” Now it is “What is the Best Way …?” E-government, the web-based online delivery of government services to its constituents, is the norm at all levels – federal, provincial/state, county and municipal – in developed countries. In developing countries, it is even becoming more achievable. But is this just for external services?
E-Government Trends, Common Practices and Benefits.pdf
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